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Competitive Wordwide Shipping

Delivery Confirmation

Once delivery confirmation becomes available, LLBA Professional is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information.

Backorders/Preorders

We strive to remain fully stocked with all products. Occasionally, a greater demand for a product creates an "Out of Stock' situation.

Damaged Merchandise

Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials. LLBA reserves the right to either replace the item or offer an in-store credit towards other products.

No return will be accepted without prior authorization from Customer Service.

Exchanges

LLBA must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lashlounge.byann@gmail.com and send your item to:

LLBA Professional
Unit 102-103, 755 Queensway Ave East
Mississauga, ON, CA
L4Y 4C5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Returns

LLBA must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization.
Items must be unopened and in the original packaging. In the event that a return is a result of our error, we pay the return shipping.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ll-ba.com.

Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Cancelled Orders

Any placed order can be cancelled without penalty until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.

Returns Due to Customer Error

If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.

Overnight orders placed on Fridays will not arrive till the following Monday.

Electronic Devices Warranty

If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.

Overnight orders placed on Fridays will not arrive till the following Monday.