What is “Client experience”?
Every interaction a client has with your business is considered part of the client experience. It encompasses everything from surfing your website to reserving an appointment, to the treatment someone receives at their lash appointment involving eyelash extension products, to checking out and paying. The better the client service is, the higher your profits are likely to be.
Clients' cognitive, perceptual and behavioral responses at all levels of service consumption are referred to as client experience. Or, to put it another way, the experience your client has with you from the moment they contact you until you follow up with them after the service. Great business/client relationships necessitate a business's ability to attract, entertain, and engage its clients on a regular basis. Clients are constantly assessing different purchasing experiences and items thanks to a plethora of review websites on the market. As a lash artist, it's just as important for you to retain loyal clients by providing exceptional service as it is to enhance your lash application abilities constantly.
Eyelash extensions are a service that must be maintained on a regular basis. In order to run a successful lash business, you must do everything possible to keep your clientele pleased, such as using the best eyelash extension products. Happy clients are also a wonderful source of promotion because if they like your work and the client service, they'll tell everyone in their social circles, which is the best sort of advertising since it's free!
The benefit of high-quality products
When lash extensions initially became popular, they appeared to be a quick and easy solution to obtain fluttery lashes without the hassle of falsies or mascara. Lash extensions, like any new beauty technique, immediately expose their flaws. For starters, due to inadequate hygiene and skill, poor eyelash extension products can cause irritation, infection, and damage to natural lashes. The procedure is also quite costly, costing your clients a lot of money and hours of your time as well as their time.
Irritation of the eyes is the most common side effect of lash extension products. Eyelash extensions normally require an adhesive to adhere the extension to the natural root, and eyes are highly sensitive to these chemicals. Anything that comes in contact with the eyes might irritate them, either because of the chemicals or because of the friction and strain forces that occur around the lashes. Because latex and formaldehyde are two of the most prevalent irritants, use a latex and formaldehyde-free glue.
If your client is wearing cheap lashes that are falling out, it'll make your client appear like a doll that has been poorly decorated. Instead, you want them to appear naturally vibrant, which begins with the high-quality lash products that we use at LLBA.
Are people seeing high-quality lashes that look perfectly natural on your clients, or are they seeing a false set that looks like it was plastered on at the last minute? You want them to appear beautiful, realistic, and professional in any situation, which can only be achieved with high-quality lash extension products. The bonding of the base of cheap lashes can potentially destroy the natural lashes beneath.
Benefits of using high-quality eyelash products include:
- The faster and easier application can be achieved with the use of hygienic and best eyelash extension products. Eyelash extensions are a form of art, and art is not something that can be rushed. However, the truth is that the faster you get at applying for premium lash extensions, the more clients you'll be able to see, which means more money in your cash bag.
- Best results with client satisfaction; applying eyelash extensions is a time-consuming and difficult procedure, especially if you don't have the right supplies or lash products. To properly attach every small piece of extension quickly and efficiently, all lash specialists need firm hands, the right tools, and lash extension products. These lash extension products will assist lash experts in gaining more clients with client satisfaction.
- Eyelash extensions tend to last longer when a skilled lash artist uses good quality lash products to place them on the client's lashes.
Good Reviews and Free Marketing
Your internet reviews are the most effective of all eyelash extension marketing strategies. It's sometimes as simple as asking an existing client to post a good review of their experience at your lash business. A 5-star review can go a long way in encouraging people to return or attracting new clients. As professionals at LLBA, we understand the importance of reviews. We urge you to post your 5-star ratings of your clients and schedule their next appointment. Eventually, they will automatically refer you to their friends, which is free marketing of your lash bar.